Production AI Engineering

The right amount of AI. The right level of engineering.

Most AI initiatives look good in a demo. We help product teams and engineering leaders build the ones that hold up in production.

See AI use cases

Trusted by product companies since 2015

From early MVPs to enterprise platforms — across healthtech, fintech, climate tech, and consumer products.

  • Grubhub
  • Whoop
  • Forrester
  • Harvard Medical School
  • Verve Motion
  • Till
  • Loog
  • Dust Identity

AI thesis

AI product engineering starts before the model call

Strong AI products do not start with model selection. They start with the right use case, a workflow built around real constraints, and clear thinking about what happens when the model gets it wrong.

That is where we come in. We help teams shape the workflow, define the safeguards, and build the surrounding product and engineering work that makes AI useful in production.

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Identify the right use case

Where does AI remove friction or improve a decision — and where does it add complexity you do not need?

shield

Design the workflow and safeguards

What should the AI handle, what should stay with a person, and what happens when confidence is low?

fact_check

Validate usefulness and behavior

Does it work with real inputs, real edge cases, and real users — not just in a controlled demo?

verified

Harden for production

Monitoring, fallbacks, QA, and integration so the system holds up after launch, not just before it.

What we build

AI services built for real products and operations

From rescuing fragile prototypes to building agents and embedded AI features, we help teams design, build, and ship AI that works under real-world conditions.

RAG & Knowledge Systems

Design grounded retrieval experiences over your documentation and data so answers are more accurate, useful, and trustworthy.

AI Product Features

Add copilots, recommendations, semantic search, summarization, and other embedded AI features to real product experiences.

Conversational Agents

Deploy customer support, internal knowledge, and qualification agents that work across your existing systems and workflows.

AI Engineering Support

Add AI-focused engineering capacity to your roadmap when your team needs help building, integrating, or hardening AI systems.

Workflow examples

Real AI in real workflows

What AI actually looks like when it’s built into products and operations with a specific job to do — and engineered to do it reliably.

AI agents we’ve built

WhatsApp · RAG + MCPs

Hardware support agent on WhatsApp

Built for a retail POS hardware company. The agent retrieves technical answers from manuals and maintenance documentation inside WhatsApp, routes complex cases to human support, and helps reduce tier-1 support volume.

Runs in: WhatsApp · Connects to: product documentation (RAG), e-commerce database, internal tools via MCP

Slack · HR knowledge

Internal HR agent for Slack

Built for internal HR operations. The agent answers policy and benefits questions, supports common employee requests, executes actions across HR workflows, and helps reduce manual back-and-forth for the People team.

Runs in: Slack · Connects to: Confluence, BambooHR, SharePoint

Slack · Sales ops & revenue analytics

Sales operations agent for Slack & HubSpot

Built for internal sales operations. The agent supports project estimation, proposal preparation, CRM workflows, and opportunity tracking, helping the team move faster on active deals and commercial follow-up.

Runs in: Slack · Connects to: HubSpot, SharePoint

Web · Lead qualification

AI sales rep for inbound qualification

Built for inbound lead qualification. The agent engages new prospects, asks follow-up questions, qualifies fit, and helps route serious opportunities into the sales process faster.

Runs on: Web · Connects to: Calendly, product & pricing database

Products built with AI at the core

Mobile · Computer Vision

Loog Guitars — Magic Mirror

Loog came to us with a vision for interactive guitar learning. We built the computer vision system that detects the guitar neck in a live camera feed and uses augmented reality to render finger-position guidance in real time as players switch chords.

Runs on: iOS · Android · Built with: Computer Vision · Augmented Reality · On-device ML

Mobile · Computer Vision

DrillRoom — AI Cue Sports Coach

DrillRoom is one of OrangeLoops’ own products, built to show what happens when computer vision and on-device ML are treated as core product capabilities from day one. It turns iPhone and iPad cameras into a real-time cue sports analysis system that tracks shot performance, maps ball paths, and powers in-app coaching workflows.

Runs on: iOS & iPadOS · Built with: Computer Vision · Augmented Reality · On-device ML

AI to production

Already have an AI prototype? We help make it production-ready

Many AI systems look promising in a demo and start breaking under real use. The issue usually is not the model alone. It is the missing work around it: evaluation, monitoring, fallback logic, UX, and integration. That is the gap we help close.

Evaluation and testing

We define quality criteria, build test cases, and make output quality visible before issues reach users.

Prompt and context refinement

Better prompts, retrieval, and context handling so the system performs more reliably under real-world conditions.

Human oversight design

We design when the system should defer, when a person should step in, and how uncertainty should be communicated.

Monitoring and observability

Visibility into failures, latency, cost, and quality drift before small issues turn into production incidents.

System integration

We connect the AI layer to the tools, permissions, and workflows it depends on to work in practice.

UX and production readiness

A clearer, more trustworthy experience that people can use day to day without confusion.

Not sure where your AI system is fragile?

AI Platform Assessment — fixed scope, 2–3 weeks.

We audit your AI system end-to-end: evaluation gaps, prompt fragility, integration risk, monitoring blind spots, and UX problems — and deliver a prioritized remediation plan.

Why OrangeLoops

A practical AI partner that has been doing this since before it was obvious

OrangeLoops helps teams build AI that holds up in real products and operations. Since 2019, we’ve been doing that work in production, building pattern recognition around what breaks, what scales, and where the engineering around the model matters as much as the model itself. We also share and refine that perspective through workshops, talks, and conversations with the local product and engineering community.

We help teams decide where AI belongs, build it with the right level of rigor, and do the surrounding product and engineering work that makes it reliable in the real world.

OrangeLoops team member
OrangeLoops collaboration
AI agents workshop event
RAG & AI Agents event at Workbar

FAQ

Questions, answered

What kind of AI work do you actually do?

We build AI product features, agents, RAG and knowledge systems, workflow automation, and the engineering work required to make them usable in production.

Can you work with our existing product or engineering team?

Yes. We can embed with your team, own a defined workstream, or help close the product, design, QA, or engineering gaps blocking delivery.

Can you help if we already built a prototype?

Yes. That is one of the most common starting points. We help teams improve reliability, UX, integration, evaluation, and production readiness.

Do you only build conversational agents?

No. We also build AI product features, copilots, knowledge systems, and workflow automation where AI supports a larger product or operational job.

What does a typical engagement look like, and what does it cost?

Most engagements start with a 30-minute discovery call. From there, we define a first milestone — usually a scoped sprint, assessment, or build phase. We work on a time-and-materials basis, so the best way to get a realistic number is to bring us the use case.

How do you approach quality and oversight in AI systems?

We focus on evaluation, grounding, edge cases, monitoring, fallback behavior, human oversight, and UX clarity so the system behaves reliably in production.

Which AI models and providers do you work with?

We work across the major providers, including OpenAI, Anthropic, Google, Meta, Mistral, and xAI. We choose based on the use case, cost, latency, data requirements, and the behavior the workflow needs.

What is the best way to get started?

Book a 30-minute discovery call. Bring the use case, the prototype, or the operational problem, and we will help define the right first step.

Next step

Ready to build AI that works in production?

Bring us the use case, the prototype, or the operational problem. We’ll help define what should be built and what it takes to make it reliable.

  • AI in production since 2019
  • Product judgment before the model call
  • Full-stack engineering around the AI layer

Book a free 30-minute call with one of our specialists.

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